FAQs

1. How do I place an order?

Simply browse our website, add the items you like to your cart, and proceed to checkout. Once payment is confirmed, your order will be processed.

2. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout. All transactions are encrypted and secure.

3. Do you ship internationally?

Currently, we ship only within the United States.

4. How long does shipping take?

Processing time: 1–3 business days
Delivery time: 5–10 business days, depending on your location

You’ll receive a tracking number once your order has been shipped.

5. Can I return or exchange an item?

Yes! Returns are accepted within 14 days of delivery if the item is unused, in original packaging, and in the same condition you received it. Please contact us at help@blackeusa.com to start the process.

6. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the product is defective or incorrect.

7. How do I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and instructions.

8. What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, email us at help@blackeusa.com with your order number and photos, and we’ll resolve the issue quickly.

9. Is my personal information safe?

Yes, absolutely. We use secure payment gateways, and your data is protected under our Privacy Policy.

10. How can I contact customer service?

You can reach us at:
📧 help@blackeusa.com
📧 dua@blackeusa.com
📍 119 Bebout Rd, Venetia, PA 15367, USA