Refund & Return Policy

At BlackeUSA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a return, exchange, or refund in accordance with the terms below.

1. Eligibility for Returns

• Returns are accepted within 14 days of the delivery date.
• Items must be unused, unwashed, undamaged, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items (e.g., personal care products, intimate items, or final sale products) may not be eligible for return due to hygiene or clearance restrictions.

2. How to Initiate a Return

• Contact us at help@blackeusa.com within 14 days of receiving your order.
• Provide your order number, the reason for return, and photos (if the item is damaged or defective).
• Our support team will provide instructions for returning the item.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure your return is delivered to us.
• If the return is due to our error (wrong item, damaged product), we will cover the return shipping costs.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges are non-refundable, except in cases where we shipped an incorrect or defective item.

5. Exchanges

• We offer exchanges for defective, damaged, or incorrect items.
• If you would like to exchange an item for a different size, color, or model (if available), please mention this when contacting us.

6. Non-Returnable Item

The following items cannot be returned or refunded (unless defective or incorrect):

• Gift cards and promotional items.
• Final sale or clearance items.
• Personal care, hygiene, or intimate products.

7. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos.
• We will arrange for a replacement or full refund at no extra cost.

8. Cancellations

• Orders may be canceled within 12 hours of purchase if they have not yet been shipped.
• Once an order is processed and shipped, it cannot be canceled.

9. Contact Us

For any return, refund, or exchange inquiries, please contact us:

📧 Support Email: help@blackeusa.com
📧 Manager Email: dua@blackeusa.com
📍 Address: 119 Bebout Rd, Venetia, PA 15367, USA